Refund Policy

Because our products are digital files delivered instantly, all sales are final except as set out in this section. If you are not satisfied, contact us within 7 days of your purchase and we’ll issue a full refund.

After the 7-day window has passed, purchases are non-refundable, as is standard for downloadable digital goods.

Within 7 days of purchase, email support@cortex.bykhay.com from the address you used to buy, with your order details and a brief note about why it wasn’t a fit. We aim to respond within 2 business days.

• Approved refunds are returned to your original payment method via Panaque Ltd (United Kingdom), which collects and refunds payments as merchant of record on our behalf.
• Refunds are typically processed within 5–10 business days, depending on your payment provider and bank.
• Once refunded, your access to the purchased bundle and its downloads is removed.

Note: your original charge and any refund may appear as “Panaque Ltd” on your statement rather than “Cortex”.

Our products are digital files delivered instantly and carry lifetime access. Outside the 7-day window above, they are non-refundable. Where local consumer law gives you a statutory right to cancel digital purchases, that right applies in addition to this policy — note that by downloading files immediately after purchase you may be agreeing to begin delivery right away and waiving that cancellation right.

We may decline a refund where:

• The request is made after the 7-day window has passed;
• There is evidence of abuse — for example, downloading and redistributing the files and then requesting a refund;
• The purchase was made through unauthorised or fraudulent means.

If you have any issue with a charge, please contact us first — we’ll almost always resolve it faster than a bank dispute. Filing a chargeback without contacting us may result in your account being suspended pending review.

Prices may change over time. Any change applies only to future purchases and does not affect bundles you already own or the refund eligibility of an existing purchase.

Questions about refunds? Email support@cortex.bykhay.com and we’ll help.